1. Ordering and Accounts

How do I place an order?

📝: To place an order, simply create a wholesale account on our website. Once logged in, you can add items to your cart and proceed through checkout.

How can I create a wholesale account?

📝: You can create an account by clicking “Register” in the top right corner of the page.

What are the minimum order requirements?

📝: There is no minimum order requirement! However, to cover administration, picking, and packing costs, a charge of £5 + VAT applies to orders under £50 + VAT.

Do you offer bulk discounts for larger orders?

📝: We offer volume discounts on most of our products. Items are grouped into "Families," and on the top of each family page, you'll find details on the quantity needed to qualify for discounts.

2. Payment and Billing

What payment methods do you accept?

📝: We accept payment by Visa, Mastercard, PayPal, bank transfer, and PastPay*.

Can I use 'PastPay - Buy Now Pay Later'?

📝: The PastPay Buy Now Pay Later payment method is available only to selected corporate buyers. After selecting the PastPay payment option, the system will automatically send a confirmation of whether the BNPL payment method is available for your company or not. You can find more information here.

Do your prices include VAT?

📝: No, our prices do not include VAT. VAT will be added at checkout where applicable.

Why are there two or three prices displayed?

📝: Some products carry a volume/ Gold Reward discount. These products are marked as such on their respective product pages. If a discount is advertised on a product page, it corresponds to that particular product (family code) only. The volume/ Gold Reward discounts are the same based on different terms – these are not two discounts and cannot be combined.

3. Shipping and Delivery

What are the shipping costs and options?

📝: Shipping costs depend on your order’s size and destination. You can find more information here.

How long will my order take to arrive?

📝: We strive to dispatch orders within 1-2 business days after receiving payment. However, during peak times, processing may take slightly longer. Delivery times vary depending on your location. You can find more information here.

Do you ship internationally?

📝: Yes, we ship worldwide. More information about International shipping costs can be found here.

Can I collect my order in person?

📝: Yes, you are welcome to collect your order directly from our warehouse. To place an order for collection, simply click the pen icon next to the delivery address in your basket and tick the "Order for Collection" box. Once your order is prepared, our customer service team will notify you that it is ready for collection.

4. Product Availability

When will products be back in stock?

📝: Some products display an expected restock date on the website. If you would like to be notified when any out-of-stock product becomes available—whether or not a restock date is shown—you can subscribe by clicking the envelope icon next to the “Out of Stock” message on the product page. We will send you an email as soon as the product is back in stock.

What happens if the items in my order are out of stock?

📝: If there is a product on your order that becomes out of stock, the product will be removed and you will not be charged.

Do you offer live stock feeds?

📝: Yes, you can find live stock feeds here.

5. Product Information

Are your products vegan-friendly or cruelty-free?

📝: The majority of our cosmetic products are vegan-friendly, made with colours and ingredients that have not been tested on animals. If any animal-derived ingredients are used, this will be clearly specified in the product description and/or name.

What are the recommended retail prices (RRP) for your products?

📝: The retail price you choose depends on factors like your market, overheads, and competition. However, a general guideline is to multiply the wholesale price (excluding VAT) by 2.4. Suggested RRPs are provided for most products as a reference, based on current market trends and wholesale pricing.

Can I use your pictures and content for my website or shop?

📝: Yes, you can but... Ancient Wisdom Marketing Ltd grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with Ancient Wisdom Marketing Ltd or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of Ancient Wisdom Marketing Ltd is strictly prohibited.

Do you have all the necessary paperwork for your cosmetic products?

📝: All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request.

6. Return and Exchange Policy

What is your return policy for orders?

📝: All the information regarding return policy and procedures can be found here.

What should I do if I receive a damaged item?

📝: If you received an item that is damaged or faulty, Ancient Wisdom Marketing Ltd will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on the Return Policy page. Please inform us of any damages/ missing items/ faulty items within 7 calendar days from the receipt of your order.